Acceptance of Terms of Use

Support For HP provides configration support . Support For HP charges customers based on the subscription plan taken by the customer on his/her own discretion, and is payable as per the plan’s payment cycle. Support For HP customers obtain technical support from Support For HP. Support Engineers (here on ‘SE’s) by contacting them via Phone, Email or Online Chat. Support For HP. only offers technical support upon client’s request/approval. We presently do not offer Onsite support or commit to offer the same in near future. Support For HP offers its customers choice Computer support services, where a SE can, with the customer’s authorization, take over the control of customer’s computer from a location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Computer Support option. Support For HP. SE’s are not allowed to use Computer support without the explicit consent of the customer. Support For HP. will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. Support For HP reserves the right to refuse service to anyone.


General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. Technical support is only provided to paying account holders and is only available via email, chat and on call. Currently the service is available only in English and Hindi languages, all other languages would be entertained on best effort basis. You understand that Support For HP may uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. You must not modify, or resell our services to a third-party unless explicitly specified by us. Any liability that arises from this would be solely yours. We may, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Support For HP customer, employee, member, or officer will result in immediate account termination. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages. You must not transmit any worms or viruses or any code of a destructive nature. Support For HP does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected. You expressly understand and agree that Support For HP. shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Support For HP has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. Any liability would be limited to the value of service contract. The failure of Support For HP to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Support For HP and govern your use of the Service, superseding any prior agreements between you and Support For HP (including, but not limited to, any prior versions of the Terms of Service). Any further questions about the Terms of Service should be sent to customerservice@Support For HP


Terms of Use of Service

You must be 13 years or older to use this Service. You must be a human. Your account may be used only by one person – a single account is limited for use by only the defined number of PCs in the agreement. You will have to purchase support for additional PCs if so required. Support For HP would provide services for only the issues and software that has been explicitly mentioned on our website and listed in Annexure 1. For all other software and issues we would not be liable to provide services. Our services are available through on call, chat and e-mail only. We give the same day services to all our customers, The resolution of your computer problem may go up to 2-3 days depending upon the computer condition and problems Onsite service is not included as a mode of providing service. By agreeing to these terms and services you agree that Support For HP is not liable to provide any support for Hardware related issues of your PC, Servers, Printers, Support For HP, Wireless Access Device or any other issues. We do not provide any replacement or stand by on any computer part that has malfunctioned We do not provide any warranty on hardware and software that is covered under the support plan You are responsible for maintaining the security of your PC including username and password. Support For HP cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are requested not to share your computer username and password with the support professional at any time, if this is accidentally shared, please change the password immediately. Support For HP cannot and will not be liable for any loss or damage from your data theft from your PC in this scenario. In all access sessions you are requested to constantly monitor the session when the person is on phone with you, we would not request any session with you without any live person talking to you at the same time. In case you get a session without a live person on call you are requested to not accept the request, at no time Support For HP would be responsible for any data theft that occurs due to unattended session. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). All your action and interactions with us on computer support issues should comply with the cyber laws of India/US and or your country of residence. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time Payment, Refunds, Upgrading and Downgrading Terms If you are buying online a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards Support For HP support plan starts from the date on which you signup or sign the agreement copy, and the payment is realized. In case of annual and more than monthly plan the Service is billed in advance on a monthly basis and is non-refundable for that month. In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your PC in that month you are entitled to a full refund no questions asked. In case we're not able to fix even one of your computer issues your complete amount would be refunded. In case we're able to fix even one issue you're not entitled for a complete refund. We would deduct a minimum of ($50 or 50% of the total charged amount, whichever is higher) x number of cases resolved by us, and refund back the rest amount. All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of India, and you shall be responsible for payment of all such taxes, levies, or duties, if levied in your country. We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.


Cancellation and Termination

You are solely responsible for properly cancelling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancelation. All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not charge you again. Support For HP in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with Support For HP among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service. Any use of software which is not legal may result in termination of your services and cancellation of your account by Support For HP. Support For HP reserves the right to refuse service to anyone for any reason at any time.


Technical Services Responsibilities

Support For HP will use its best efforts to resolve Members' basic computer technical problems for a Registered System. Support For HP will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online response times may be delayed due to research and inquiries, as may be necessary. Support For HP live or online technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and Support For HP responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephonic or online support. Support For HP has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

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